If you haven't received your item within 10 working day please contact support.

Please check your order status page which you can view here

DELIVERY INFORMATION

UK DELIVERY 🇬🇧

Orders placed before 2PM are dispatched the same day.
Orders after 2PM are shipped the next working day.

Tracked Delivery – £3.99 (Free over £40)
Arrives in 2–3 working days after dispatch

Express Delivery – £5.99
Arrives next working day (order before 2PM)

DPD Next Day – £8.99
Order before 12PM for guaranteed next day delivery

Orders placed after 2PM on Friday or during the weekend are dispatched Monday.

IRELAND DELIVERY 🇮🇪

Standard Delivery – €4.99 (Free over €50)
Non tracked, arrives in 3–5 working days

Tracked Delivery – €9.99
Arrives in 3–5 working days

DPD Delivery
Typically 2–3 working days, fully tracked

INTERNATIONAL DELIVERY 🌍

We ship worldwide.

United States 🇺🇸
Standard Delivery – 3–5 working days after dispatch, non tracked
Tracked options available at checkout

Europe 🇪🇺
Standard Delivery – 3–5 working days after dispatch, non tracked
Tracked options available at checkout
Customs fees may apply

Rest of World 🌎
Standard Delivery – 5–7 working days after dispatch, non tracked
Tracked delivery options available

Shipping rates and options are shown at checkout based on your location.

PROCESSING TIMES

All orders are dispatched within 1 working day.
Tracking info, if selected, is sent via email once your order ships.

CUSTOMS & DUTIES

International orders may be subject to customs fees or import duties.
These are not included in our prices and are the buyer’s responsibility.

MISSING DELIVERIES

UK – Contact us after 7 working days
International – Contact us after 10 working days

We’ll make sure to help and resolve it.

Please follow our return policy here: https://www.jamescolondon.com/policies/refund-policy