If you haven't received your item within 10 working day please contact support.

Please check your order status page which you can view here

DELIVERY INFORMATION

UK Delivery

Orders placed before 2PM are dispatched the same day. Orders placed after 2PM are processed the next working day.

• Standard Delivery – £2.99 (Free over £40)
  Royal Mail 2nd Class, arrives 2–5 working days after dispatch
• Tracked Delivery – £3.99 (Free over £40)
  Evri Standard, arrives 2–3 working days after dispatch
• Express Delivery - £5.99
  Royal Mail 24hr or Evri Next Day, arrives next working day (order before 2PM)

Note: Orders placed after 2PM on Friday or during the weekend ship on Monday

 

Ireland Delivery

• Standard (Non-Tracked) – €4.99 (Free over £40)
  Sent via An Post, arrives 3–5 working days after dispatch
• Tracked Delivery – €9.99
  Tracked service, arrives 3–5 working days after dispatch
• DPD Delivery
  2-day service (usually arrives in 3–5 working days)
  Tracking included

International Delivery

United States

• Standard (USPS) – 3–5 working days after dispatch
• Express – Fast, fully tracked

 

Europe

• Royal Mail International – 3–5 working days after dispatch
  Tracking included
  Customs fees may apply

 

Rest of World

• Royal Mail International – 5–7 working days
  Tracked delivery included

 

Processing Times

• All orders are dispatched within 1 business day
• Tracking info (if applicable) is sent via email as soon as your order ships

 

Duties & Taxes

International orders may be subject to import duties or customs fees. These are not included in our prices and are the buyer’s responsibility. Please check with your local customs office if unsure.

 

Missing Deliveries?

If your parcel hasn’t arrived:

• UK – Contact us after 7 working days
• International – Contact us after 10 working days

We’ll make sure to help and make it right.

Please follow our return policy here: https://www.jamescolondon.com/policies/refund-policy