CONTACT US

At James Co London, customer satisfaction is our top priority. Whether you have a question about our Jewellery, Wallets, or Apple Watch Bands, or need assistance with your order, we're here to help! Feel free to reach out to our team for support.

Our customer service team is open from 9am - 5pm GMT (Monday- Friday)

EMAIL: support@jamescolondon.com

FAQs

Got questions? We've got answers...

When will my item arrive?

If you haven't received your item within 10 working day please contact support.

Please check your order status page which you can view here

How long is shipping?

UK Delivery

We aim to dispatch all orders placed before 2PM, Monday to Friday, on the same day.

Standard Delivery, £2.99, FREE on orders over £40
Sent via Royal Mail Tracked 48. Estimated delivery within 2 to 3 working days after dispatch. Full tracking is included.

Express Delivery, £4.99
Sent via Royal Mail Tracked 24. Estimated delivery on the next working day after dispatch. Full tracking is included.

Evri ParcelShop Pickup
Estimated delivery within 2 to 3 working days after dispatch. You will be notified when your order is ready to collect from your selected ParcelShop.

Processing Times

Orders placed before 2PM, Monday to Friday, are usually dispatched the same day. Orders placed after 2PM, or during weekends and bank holidays, will be dispatched on the next working day.

Tracking information will be sent by email as soon as your order has been dispatched.

Missing Deliveries

If your order has not arrived within 7 working days of dispatch, please contact our customer service team and we will be happy to help.

How do I return my item?

Please follow our return policy here: https://www.jamescolondon.com/policies/refund-policy